At Baddiefy, we want you to love what you order. If something isn’t right, we’re here to help. Please review our return and refund policy below.
1. Return Eligibility
You may request a return within 2 days of receiving your order, provided that:
* The item is unused, unworn, and unwashed.
* The item is in its original condition with all tags and packaging intact.
* The product has not been altered, damaged, or stained after delivery.
* You provide valid proof of purchase/order details.
* The return request is submitted within the specified return timeframe.
Items that do not meet these conditions may not be eligible for a return or refund.
2. How to Request a Return
To request a return, contact us at tusharagarwalslg005@gmail.com within 2 days of receiving your order.
Please include your:
* Order number
* Name and contact details
* Reason for return
* Clear photographs/videos of the product, if applicable
Our team will review your request and provide further return instructions if it is approved.
3. Refund Process & Timing
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be processed to your original payment method within 2 business days
Please note that the time taken for the refund to appear in your account may also depend on your bank or payment provider.
If your return is rejected because it does not meet our return conditions, we will inform you of the reason.
4. Exchanges
We may offer size exchanges, subject to product availability.
Exchange requests must be made within 2 days of delivery, and the item must meet the same condition requirements mentioned above.
If the requested size or replacement item is unavailable, you may be offered an alternative solution, such as a refund or store credit, where applicable.
5. Damaged, Defective or Incorrect Products
If you receive an item that is damaged, defective, or different from what you ordered, please contact us at tusharagarwalslg005@gmail.com within 2 days of delivery.
Please provide clear photos/videos showing the issue along with your order number.
After verification, we may offer a replacement, exchange, refund, or another appropriate resolution at no additional cost to you.
We strongly recommend recording an unboxing video when opening your package, especially for reporting damage or missing/incorrect items.
6. Non-Returnable Items
The following items may not be eligible for return or exchange:
* Items that have been worn, washed, altered, or damaged after delivery.
* Items without original tags or packaging, where applicable.
* Items returned after the applicable return period.
* Items damaged due to improper care or use.
* Any item specifically marked as Final Sale / Non-Returnable on the product page.
7. Return Shipping Costs
For change-of-mind returns, return shipping costs may be borne by the customer, unless otherwise stated by Baddiefy.
If the return is due to receiving a damaged, defective, or incorrect product, Baddiefy will cover the applicable return shipping costs, subject to verification.
8. Sale & Discounted Items
Items purchased during a sale or promotional offer may be subject to specific return or exchange conditions. These conditions will be clearly mentioned on the relevant product or offer page.
9. Refunds for Cancelled Orders
If you cancel an eligible order before it has been dispatched, any applicable refund will be processed to your original payment method within 2 business days
Once an order has been dispatched, cancellation may no longer be possible and the standard return policy may apply.
10. Contact Us
For return, exchange, or refund-related questions, please contact:
Email: tusharagarwalslg005@gmail.com
Please include your order number in the subject line to help us assist you faster.
We appreciate your trust in Baddiefy and will always do our best to make your shopping experience smooth, transparent, and fair.